Withdrawal / Return – Product Change

You have the right to return or change all or part of the order within  15 calendar days  from the date you receive it. Date of dispatch of the returned product is considered the one indicated by the courier on the receipt.

If the return is not made within 15 days then Bertini may not accept it.

To exercise the right of return – change, you must:

1. Fill in and send the ” Product Change / Return Form ” located on the back of the Retail Receipt or Shipping Receipt Invoice you received with your order.
2. To send the product in perfect condition in which you received it, ie to be complete, without damage and without removing the special markings of the product, within the package you received them. 

The products are returned by you  exclusively  with the shipping courier you received them.

Shipping CostsIn Greece
Returns – changes are made  exclusively  with the shipping courier you received and  always at the recipient  ‘s expense, ie Bertini .
In case the customer chooses  another transport company , the shipping costs are borne  exclusively  by the customer. Returns – Changes with  another shipping company and  Bertini charge will not be accepted.

Returns _

In case the reason for the return concerns a mistake of Bertini ,  the entire amount paid by the customer is refunded.

In case the customer wishes the return of his order without the fault of Bertini , the shipping costs are deducted from the returned amount and amount to  € 2.99 .

Refunds are processed within 15 working days from the date we receive the products.

Changes
The first change is always free of charge , free of charge to the customer. For each subsequent change concerning the same order, there is a charge  of € 2.99  for each new shipment.

Outside Greece
Returns – changes are made in any way chosen by the customer and the shipping cost is borne  exclusively  by him. Returns – Changes charged by Bertini will not be accepted.

Briefly, the return and replacement of a product is possible under the following conditions:

• the return must be made within 15 days from the day of receipt
• the product has not been used
• the product must be accompanied by all the necessary documents proving the transaction (eg Retail Receipt, Delivery Note Invoice, etc.)

Important:

For hygiene reasons  , products that can affect a person’s personal hygiene are not returned. Some of these are:

• Underwear
• Swimsuit (bottom)
• Socks

Return address

Bertini
ΤΑΞΙΑΡΧΩΝ 141 
Τ.Κ. 181 21

For any clarification please contact us at 211-0117622 or at info@bertini.gr

Defective Products

In cases where, through proven fault of Bertini , defective products were sold or by mistake in the receipt of the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then takes full responsibility for the replacement, the return cost, as well as the shipping costs.

The terms of return remain the same as those mentioned above.